Legal & Compliance

Policies & Terms

Structured policies ensure clarity and consistency across transactions — for individual customers and B2B partners alike.

We aim for transparency in every commercial relationship — these policies outline the framework that governs our service.

Last updated

May 2026

01

Terms of Service

By accessing the Delicious Planet website and placing orders, you agree to our terms of service. These terms govern your use of our platform and purchasing relationship.

  • All prices are displayed in the selected currency and may vary by region.
  • Delicious Planet reserves the right to update product listings and pricing without prior notice.
  • Orders are subject to availability and confirmation of payment.
  • We reserve the right to cancel orders where products are unavailable or where pricing errors have occurred.
02

Privacy Policy

Your personal data is handled in accordance with applicable data protection regulations. We collect only the information necessary to fulfil your orders and improve your experience.

  • Personal data collected includes name, email, delivery address, and payment information.
  • We do not sell personal data to third parties.
  • Data is retained for as long as required to fulfil legal and operational obligations.
  • You may request access to or deletion of your personal data by contacting us.
03

Shipping Policy

We dispatch orders through carriers selected for reliability, traceability, and category-appropriate handling. Lead times vary by destination and product type.

  • Standard orders are dispatched within 2–4 business days of confirmation.
  • Temperature-sensitive products are shipped using cold-chain carriers only.
  • International shipments may be subject to customs duties payable by the recipient.
  • Tracking details are issued by email at the time of dispatch.
04

Returns & Refunds

We are committed to the quality of every product we ship. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

  • Returns are accepted for damaged or incorrectly dispatched items only.
  • Perishable and temperature-controlled products cannot be returned once delivered.
  • Refunds are processed to the original payment method within 7–10 business days.
  • For B2B orders, returns are subject to the terms agreed at the time of order.
05

Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellations cannot be processed.

  • To cancel an order, contact us as soon as possible after placing it.
  • Cancellations are not guaranteed once order processing has begun.
  • B2B and contract orders are subject to separate cancellation terms.
06

B2B Terms

Business-to-business supply agreements are governed by individually negotiated terms. The following general principles apply unless otherwise specified in a written agreement.

  • Volume pricing, lead times, and payment terms are confirmed in writing prior to first delivery.
  • Minimum order quantities apply and vary by product category.
  • Supply continuity commitments are subject to producer availability and logistics conditions.
  • Quality disputes must be raised within 48 hours of delivery with photographic documentation.

Logistics

Tracked shipping, every order.

Every dispatch generates a tracking record sent directly to your inbox. For temperature-sensitive products, cold-chain carriers maintain integrity from warehouse to destination.

Read shipping policy →

Questions

Need clarification on any of these terms?

Our team responds to policy and terms inquiries within two business days. For B2B contract questions, please indicate company details in your message.

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