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FAQ

FAQ
We work directly with artisan producers across 30+ countries — from truffle hunters in Piedmont to saffron farmers in Kashmir. Every supplier is personally vetted for quality, sustainability, and ethical practices.
Yes. We partner with restaurants, hotels, and specialty retailers worldwide. Visit our B2B page or contact our trade team for volume pricing and custom sourcing.
All products are stored in climate-controlled facilities and shipped with appropriate cold-chain packaging. We guarantee freshness on delivery, and every batch is traceable to its origin.
We ship globally with temperature-controlled logistics. Standard delivery takes 3–7 business days depending on your location. Express options are available at checkout.
Due to the perishable nature of our products, we handle returns on a case-by-case basis. If you receive a damaged or incorrect item, contact us within 48 hours for a full replacement or refund.